SHIPPING
UPS (United Parcel Service)
We recommend UPS for all domestic U.S. orders within the 48 continental states, as well as orders to Canada and Mexico. We charge the actual shipping costs plus a US$5.00 handling fee.
USPS (United States Postal Service)
We recommend USPS for all international orders outside North America, as well as orders to Hawaii and Alaska. We charge the actual shipping costs plus a US$10.00 handling fee.
TERMS AND CONDITIONS OF SALE
Return Policy
You have fifteen day evaluation period to listen to and check out the equipment. Your evaluation period begins the day the unit arrives from the factory. If you are not happy with your purchase for any reason you are eligible to return it for a full refund within the fifteen day evaluation period. You are only responsible for the payment of shipping charges.
After the fifteen day evaluation period, and up until thirty days from the shipping date, the unit may still be returned but will be subject to a fifteen percent (15%) restocking fee. After thirty days has elapsed from the date of shipment, Demeter Amplification can no longer accept the product for return or for any reason other than repair. After thirty days you own the unit.
SAVE EVERYTHING
In order to receive a full refund, you must send back all cables, manuals, paperwork, packing materials, and anything else you received in your box. Returned items that are missing any of the original box contents and/or show signs of wear or abuse will be subject to a US$25 processing fee as well as applicable charges for the replacement of the missing items.
DO NOT SCRATCH OR DAMAGE THE UNIT
Any unit returned to Demeter Amplification must be in the same condition as when it originally shipped from Demeter Amplification. Any damage to the unit, including marks, dents and scratches, will cause the customer to be subject to a US$25 processing fee in addition to charges consistent with the amount it costs Demeter Amplification to bring the unit back to saleable condition. If the unit is to be rack mounted please use washers along with rack screws in order not to leave marks on the unit.
DEFECTIVE, INCORRECT, OR MISSING ITEMS
Every precaution is taken to detect and prevent errors during the shipping process. However, should there be a mistake please call us immediately and we will correct it! If a product does not seem to work, please recheck the manual. How many times have you kicked yourself when you realized something was not plugged in? Is an item missing? Please double check the packing material and look inside cases, etc.
FREIGHT DAMAGE
Never accept damaged packages. However, if you do receive a damaged package call us within 48 hours and we will contact the shipper and arrange for a replacement immediately.
Returning Your Unit
1. Obtain a Return Authorization Number.
2. Complete the Demeter Amplification Return Form, including your Return Authorization Number, your contact information, product details, and an explanation as to why you found the equipment to be unsatisfactory. Neglecting to include any of this information will delay the process.
3. Ship the unit back to the shop with a completed Demeter Amplification Return Form. You are responsible for the shipping costs back to us and for the contents. We highly recommend inexpensive insurance offered by UPS or the USPS.
Demeter Amplification
6990 Kingsbury Road
Templeton, California 93465
UNITED STATES |
Classic Pedals
